Refund Policy for Digital Products
Thank you for shopping at Cibercon. Please read the following policy regarding refunds and returns for digital products:
1. Nature of Digital Products
Since our store offers non-tangible, irrevocable goods (digital downloads, software, licenses, or access to online content), we do not generally issue refunds once the order is confirmed and the product is sent or downloaded. As a customer, you are responsible for understanding this upon purchasing any item on our site.
2. Vendor Responsibility
Cibercon acts as a marketplace that connects buyers with independent sellers. Each individual vendor is solely responsible for their own refund and return policy.
- If you experience any issues with your purchase, you must contact the seller directly to request a refund or technical support.
- The decision to grant a refund is at the sole discretion of the seller, based on their specific terms and the nature of the digital product.
3. Cibercon’s Role
Cibercon is not responsible for issuing refunds and shall not be held liable for any disputes between buyers and sellers. We do not own, create, or distribute the digital products sold by third-party vendors. Therefore, Cibercon cannot process reversals, credits, or refunds for any transaction completed on the platform.
4. Exceptions
Refunds may only be considered by the vendor in the following cases:
- Non-delivery of the product: Due to technical issues with the seller’s link or delivery system.
- Major defects: The digital file is corrupted or does not work as described.
- Product not-as-described: A request must be submitted to the seller within a specific timeframe (e.g., 24-48 hours) from the purchase date with clear evidence.
Contacting Support
If you are unable to reach a seller or have questions about this policy, please contact our support team at info@cibercon.net, though please remember that we cannot guarantee a refund.
